Unprecedented attention to service
It sometimes goes without saying, but we really do care about our customers.  We aim to offer a service that you'll be delighted with.  This isn't just about technical proficiency, but also it's about being able to deal with issues in a professional and proactive manner. 

Investment in our Redundant Network
Whilst we offer a cost-effective pricing policy, our services are priced to allow us to expand and invest in our network ahead of growth.  This means that typically our equipment is running well below capacity. 

Furthermore, all our critical network devices are arranged in a redundant configuration, meaning if a piece of equipment fails, another will be available to take its place.  Our network infrastructure is constantly monitored and engineers informed immediately if there are any suspected issues.

We have our own fibre ring spanning three Manchester datacentres, giving us complete control over the network infrastructure.

Uncontended Bandwidth
Unlike some companies, we don't expect you to share your bandwidth.  That means that whatever you buy from us, we'll make sure that it's available for you by purchasing the same from our suppliers.  

Uptime guarantee backed by a real SLA
Most companies in our industry have an SLA, but if you look at the detail, you'll see that many of them aren't worth the "paper" they're written on.  Namely, they're purposely designed so that you can't really claim from them if anything goes wrong.  Our SLA, however gives us a real financial penalty if we don't meet our agreed power uptime of 100% and network uptime of 99.9%.  It shows that we're prepared to "stand behind" our promises of providing a quality home for your servers.

24/365 emergency support
As a customer, you gain access to our 24/365 emergency number, which you can use out-of-hours to report network issues or critical problems with your server.  You are assured of a prompt response by our engineers.

Convienient location - whether you're in the North or not!
Our Northern-based location is obviously very convenient if you're north of Birmingham.  But many of our customers are in the London area and find it much easier than braving the middle of London whenever they need to get at a server.  Our pricing means that London is no-longer the only choice when it comes to co-location

We've been in the hosting industry since 1997
It may not seem like a long time, but in terms of computer companies, it's an age! We're firmly committed to our hosting customers, and our longevity goes to show that.

We offer freephone telephone support
Simple really, we offer freephone telephone support. You will also be given a direct contact number for your account manager, who will attempt to solve both technical and account-related queries.  Any that cannot be dealt with directly will be passed on to our technical team. Meaning you don't have to sit in a call queue.  It's simple really, but so many companies can't manage to offer this.  We hate queuing on the phone, so we decided very early on to eliminate this wherever possible for our customers.

We're not debt financed
We're proud to have a profit-making business. We're not up to our ears in debt like a lot of IT companies, and have a stable and well-structured business model.